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국내 최대 정보 기계·건설 공학연구정보센터
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    Construction Management and Organisational Behaviour

    Maureen Rhoden|2017.05.02

    About the Authors ix 1 Introduction 1 Structure of the book 1 2 History of Management 3 Introduction 3 Scientific management 3 Classical theory 4 Human relations theory 6 The Hawthorne studies and human relations theory 8 Theory X and Theory Y 9 Decision theory 10 Work activity theory 10 Competencies theory 10 Process theory 10 Is management a science or an art? 10 Conclusion 12 Chapter summary 13 Useful website 13 Further reading 13 References 13 3 The Nature of Management 15 Introduction 15 The role of a manager 15 Contemporary management functions 18 The organisation’s expectations 21 The person 21 Balancing different management roles 22 Conclusion 22 Chapter summary 22 Useful website 22 Further reading 22 References 23 4 Leadership 25 Introduction 25 Behavioural theories 27 Situational leadership 28 Contingency theories 28 Individual leadership skills 30 Leadership styles 31 Changing leadership styles 36 Chapter summary 43 Useful website 43 Further reading 43 References 44 5 Communications and Motivation 45 Introduction 45 Motivation 49 What is motivation? 50 The process of motivation 50 Expectations from work 51 Barriers to motivational behaviour 51 Theories of motivation 52 Chapter summary 59 Useful websites 60 Further reading 60 References 60 6 Conflict and Negotiation 63 Introduction 63 Negotiation game plan 66 Receiving notification of a potential conflict 67 Win win conflict negotiation 68 Negotiating a compromise position 69 Withdrawing from the conflict 70 Smoothing the conflict throu

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